Find Horsevibes at festivals and at our sales booths throughout Quebec.
FAQs
Frequently Asked Questions
Are the sizes indicated?
Yes. Sizes are always specified in the description of each item. We recommend that you carefully review the product details before placing your order.
Are all your jackets identical?
No. Our jackets are unique . Each design is different, which means it's impossible to buy the exact same model again once it's sold. When you buy a Horse Vibes jacket, you're wearing an exclusive piece.
Do you offer free delivery?
Yes! Delivery is free for all orders of $100 or more.
What are the delivery times?
Delivery times may vary depending on your location. You will receive a confirmation email with tracking information once your order has shipped.
What is your exchange policy?
Your satisfaction is our priority!
If you are not 100% satisfied with your purchase (size or model), we will be happy to exchange your item.
To be eligible:
The item must not have been worn
It must be in perfect condition
No animal hair
No odor
No stains
We reserve the right to refuse an exchange if these conditions are not met.
What is the timeframe for making an exchange?
Exchanges must be made within 14 days of the purchase date .
The customer is responsible for the return shipping costs as well as the costs of reshipping the new item.
